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General › General
LCD replacement for defective pixels.
Due to manufacturing process and TFT LCD technology characteristics, small number of missing dots or different color dots might be subject to the manufacturing process. The replacement or exchange will be that more than 5 visible defective pixels are found on the purchased LCD, within 30 days after the purchase.
Oct 10,2017
LCD replacement for defective pixels.
Due to manufacturing process and TFT LCD technology characteristics, small number of missing dots or different color dots might be subject to the manufacturing process.
The replacement or exchange will be that more than 5 visible defective pixels are found on the purchased LCD, within 30 days after the purchase.
  
    
General › General
Quick trouble shooting guide before sending your Getac product back for RMA
[img]../M1300/F1310_ImageReader.aspx?imageid=108474[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108475[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108476[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108477[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108478[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108479[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108480[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108481[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108484[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108485[/img]
Jul 17,2017
Quick trouble shooting guide before sending your Getac product back for RMA
  
    
General › General
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in Intel® Active Management Technology (AMT), Intel® Standard Manageability (ISM), and Intel® Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the below Getac web link for how to fix the vulnerability. [url=http://intl.getac.com/aboutgetac/activities/activities_2017051648.html]http://intl.getac.com/aboutgetac/activities/activi[/url]
May 15,2017
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in Intel® Active Management Technology (AMT), Intel® Standard Manageability (ISM), and Intel® Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the below Getac web link for how to fix the vulnerability. http://intl.getac.com/aboutgetac/activities/activi
  
    
General › General
Getac五年期全面质保政策如何?
[img]../M1300/F1310_ImageReader.aspx?imageid=108403[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108404[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108405[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108406[/img]
May 04,2017
Getac五年期全面质保政策如何?



  
    
General › General
Getac三年期全面质保如何?
[img]../M1300/F1310_ImageReader.aspx?imageid=108398[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108399[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108400[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108401[/img]
May 04,2017
Getac三年期全面质保如何?



  
    
General › General
如果机台的操作系统是双系统(Win 7 + Win XP),如何在两个系统间切换?
在开机出现Getac logo画面时,按住Ctrl + Alt + F2 4秒进行系统还原时可以重新选择所要的系统
Jan 13,2012
如果机台的操作系统是双系统(Win 7 + Win XP),如何在两个系统间切换?
在开机出现Getac logo画面时,按住Ctrl + Alt + F2 4秒进行系统还原时可以重新选择所要的系统
  
    
General › General
如何激活G-Camera应用软件?
如果您想激活G-Camera应用软件,您需要先联系我们销售部门购买一个序列号。 美国区域,请联系ruggedsales@getac.com; 欧洲区域,请联系EMEAsales@getac.com; 亚太区域,请联系APACsales@getac.com。 得到序列号后,请到我们的官网 [url=http://cn.getac.com/support/support_sactivation.html]http://en.getac.com/support/support_sactivation.ht[/url],填写序列号和其他相关信息来激活G-Camera。
Nov 10,2011
如何激活G-Camera应用软件?
如果您想激活G-Camera应用软件,您需要先联系我们销售部门购买一个序列号。
美国区域,请联系ruggedsales@getac.com;
欧洲区域,请联系EMEAsales@getac.com;
亚太区域,请联系APACsales@getac.com。
得到序列号后,请到我们的官网 http://en.getac.com/support/support_sactivation.ht,填写序列号和其他相关信息来激活G-Camera。
  
    
General › General
我买的机器上面有一张Microsoft的License key 我可以拿它来安装Microsoft Windows吗?需要启动Microsoft Windows吗?
如果您是使用Getac随货所附的操作系统(HDI),您不需要做启动的动作。也不需要安装Microsoft Windows。 当您开机完,填完相关信息后,就可以正常的使用Microsoft Windows。 如果您想要自行重新安装Microsoft Windows,请经由您的软件供货商取得安装序号,机器上的License key只能配合Getac的系统BIOS跟Getac HDI来使用。
Feb 15,2011
我买的机器上面有一张Microsoft的License key 我可以拿它来安装Microsoft Windows吗?需要启动Microsoft Windows吗?
如果您是使用Getac随货所附的操作系统(HDI),您不需要做启动的动作。也不需要安装Microsoft Windows。
当您开机完,填完相关信息后,就可以正常的使用Microsoft Windows。
如果您想要自行重新安装Microsoft Windows,请经由您的软件供货商取得安装序号,机器上的License key只能配合Getac的系统BIOS跟Getac HDI来使用。
  
    
General › General
如果我更新系统BIOS或是KBC BIOS失败了,该怎么办?
如果机器能开机,您可以进到DOS下再更新一次。 如果机器不能开机,那必须将机器送回Getac做维修。 请到Getac官方网站下的WebRMA [url=http://cn.getac.com/Support/webRMA_EMEA.html]http://cn.getac.com/Support/webRMA_EMEA.html[/url] ,填写相关WebRMA数据,询求维修流程管道。
Feb 15,2011
如果我更新系统BIOS或是KBC BIOS失败了,该怎么办?
如果机器能开机,您可以进到DOS下再更新一次。
如果机器不能开机,那必须将机器送回Getac做维修。
请到Getac官方网站下的WebRMA http://cn.getac.com/Support/webRMA_EMEA.html ,填写相关WebRMA数据,询求维修流程管道。
  
    
General › General
如果我忘记了TPM密码我该怎么做?
如果您忘记了TPM密码,硬盘中加密的数据将无法找回,很抱歉您需要将您的产品寄到我们的客服中心维修,请到官网的“WebRMA” 页面 [url=http://cn.getac.com/support/webRMA_EMEA.html]http://cn.getac.com/support/webRMA_EMEA.html[/url] 填写相关数据走返修流程。
Jan 17,2011
如果我忘记了TPM密码我该怎么做?
如果您忘记了TPM密码,硬盘中加密的数据将无法找回,很抱歉您需要将您的产品寄到我们的客服中心维修,请到官网的“WebRMA” 页面 http://cn.getac.com/support/webRMA_EMEA.html 填写相关数据走返修流程。
  
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